Privacy Policy
Last updated: 13 June 2025
1. Introduction
Abis Petite (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains what data we collect, why we collect it, how we use it, and what rights you have. It complements our General Terms and Conditions and our separate Cookie Policy.
Important: This document is provided for information only and does not constitute legal advice. If you have questions about your specific situation, please consult qualified counsel.
2. Who is responsible for your data?
Data Controller
Abis Petite
Obere Brig-Gasse 111
3902 Glis, Canton Valais, Switzerland
Phone: +41 76 823 32 28
Email: shop@abispetite.com
We act in accordance with the Swiss Federal Act on Data Protection (nFADP) and—where applicable—the EU General Data Protection Regulation (GDPR).
3. What personal data do we collect?
Category | Typical examples | When collected |
Identity & Contact Data | name, billing & shipping address, phone, email | account registration, checkout, customer service |
Account Credentials | login email, hashed password | account creation & management |
Order & Payment Data | product details, order number, payment method, transaction ID | purchase process; we do not store full card numbers |
Newsletter & Marketing Data | subscription status, marketing consents | newsletter sign-up, account settings |
User-Generated Content | product reviews, support tickets | when you choose to submit content |
Technical & Usage Data | IP address, browser type, pages visited, cookies | when you browse our site or open emails |
Sensitive personal data is never requested or processed.
4. Why do we use your data and on what legal basis?
Purpose | Legal basis (nFADP / GDPR) |
Process and deliver your orders, provide invoices, handle returns | Performance of a contract |
Create and manage your customer account | Performance of a contract |
Respond to enquiries, provide customer support | Legitimate interests (running our business) |
Send service emails (e.g., order confirmations, updates) | Performance of a contract |
Send newsletters and personalised offers | Consent (you can withdraw at any time) |
Improve our website, prevent fraud, keep our services secure | Legitimate interests |
Comply with legal or tax obligations | Legal obligation |
5. Cookies and similar technologies
We use first- and third-party cookies to:
- remember your basket and log-in session;
- compile anonymous statistics on site usage;
- tailor marketing (only with your consent).
Full details are set out in our Cookie Policy, where you can also adjust or withdraw cookie preferences at any time.
6. Who receives your data?
We share data only when necessary and never sell it. Typical recipients include:
- Payment processors (e.g., Google Pay, PayPal, Stripe) for secure transactions;
- Shipping partners / Swiss Post to deliver your order;
- MailerLite to send newsletters (data stored in the EU);
- IT and hosting providers located in Switzerland or the EU;
- Professional advisers or authorities when required by law.
All service providers are contractually bound to strict confidentiality and data-protection obligations.
7. International data transfers
Your data is processed primarily in Switzerland. Where we rely on providers outside Switzerland/EU, transfers occur only if:
- the destination offers an adequate level of protection recognised by Swiss or EU authorities, or
- we implement standard contractual clauses or similar safeguards.
8. How long do we keep your data?
Data type | Retention period |
Contract & invoicing records | 10 years (statutory obligation) |
Customer account data | Until you delete the account or 5 years of inactivity |
Newsletter subscription | Until you unsubscribe |
Technical logs | Up to 12 months, unless required for security or dispute resolution |
When retention is no longer necessary, data is securely deleted or anonymised.
9. How do we protect your data?
- TLS-encrypted connections (“https://”)
- Encrypted backups and secure Swiss/EU servers
- Access controls and staff training
- Regular security audits and monitoring
10. Newsletter & marketing
You receive marketing emails only if you gave explicit consent (opt-in box at registration or checkout). Every message includes an unsubscribe link; you can also email us at any time to opt out.
11. Your rights
Under the nFADP (and, if applicable, GDPR) you may:
- Access the personal data we hold about you;
- Rectify inaccurate or incomplete data;
- Erase data (“right to be forgotten”) where legally possible;
- Restrict or object to certain processing;
- Data portability—receive a copy in a commonly used format;
- Withdraw consent at any time (affects future processing);
- Lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) or another competent supervisory authority.
To exercise these rights, email shop@abispetite.com or write to our postal address.
12. Children
Our website is not directed at children under 16. We do not knowingly collect data from minors. If you believe a child has provided us with personal data, please contact us so we can delete it.
13. Changes to this policy
We may update this Privacy Policy to reflect legal, technical, or business changes. Significant amendments will be announced by email (for registered customers) and highlighted on our website at least 7 days before they take effect.
14. Questions?
For any privacy-related enquiries, please contact:
Email: shop@abispetite.com
Phone: +41 76 823 32 28